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Terms & Conditions

We will meet or beat any competitors return policy ! Just note the competing policy link in the notes section of your order or tell your sales associate!

If you have any questions pertaining to the information below you are encouraged to email us at: sales@earthflora.com or call us toll free at: 1-877-252-1675.

Ordering Options: Please include your shipping address, phone number, email and any important information regarding your order when ordering.

1. Orders can be placed securely online via our shopping cart.

2.If you would prefer to order via email, please do not include your credit card information. Include a phone number where you can be reached and we will take your payment information over the phone. Email: sales@earthflora.com.

3.You can place your order over the phone Toll free: (877)252-1675.

4. To place your order via fax: (440)892-0767.

Shipping Charges: Orders are shipped FOB Cleveland , Ohio. Charges will be displayed at checkout or given over the phone if placing order via phone all other destinations will be quoted a freight charge at the time of ordering via phone or email.

Delivery Time- Please allow up to 10 days for delivery of your order. Please feel free to call us if you should need your order sooner. Toll Free (877)252-1675. Next day Air, 2nd day Air and 3rd Day delivery is an option.

Claims: Claims for damaged goods are the responsibility of the carrier. Please INSPECT CARTONS BEFORE SIGNING A DELIVERY RECEIPT OR BILL OF LADING .In the event of damage please mark it on the bill of lading and email Earthflora immediately.

Payment: All orders can be prepaid by credit card (Visa, Master Card, American Express, Discover ) or check in advance.

Samples: Sample cuttings are available upon request of most items shown for sale.

Plaster base: **Most Items will come pre-potted in plaster with the exception of all outdoor products. These product require cementing in either your own planter or the ground. Items that are too fragile will come with a potting kit . The potting kit consists of a paper mache container and plaster. Simply add water just enough to create a creamy mixture to the plaster in a separate container such as a bucket. stir and pour contents into the paper mache container provided and insert the stem of the palm into the mixture while holding upright until it hardens, about 5 minutes or so.

Outdoor Shrubbery Installation Tips- It is recommended that all outdoor items be cemented in a separate container such as plastic nursery container or metal container such as a large coffee can. Cement can be purchased at any local hardware store. Follow the directions on the package for cement preparation.

To ensure proper anchoring and security against forces of nature and man consider the following installation method below...

Most or our polyblend outdoor shrubbery have serrated stems which grip the cement and keep the plant firmly anchored. To further insure a secure grip, heavy gauge wire can be twisted around the stem 3 to 4 inches below first branching to help grip cement. For larger plants, a nail or spike can be driven through the stem to serve the same purpose.

Consider the following before installing our Polyblend Outdoor Shrubbery...

1. The size of the plant--larger plants should be placed in larger containers.

2. Will wind conditions be an important factor? If so, a larger container and more cement is necessary.

3. Is landscape area a high theft location? If so, a larger and heavier container and more cement is necessary.

Product Disclaimer: Actual height of foliage is determined by how it is shaped. We measure our foliage from the very bottom of its base to the very top of the foliage extended straight up in the air.

**Most Items will come pre-potted in plaster with the exception of all outdoor products. These products require cementing in either your own planter or the ground. Some assembly may be required on certain palm trees such as plugging leaves into stem and shaping leaves out to your liking. Almost all items will require some shaping to a degree due to shipping constraints. Shaping is simply bending the leaves and stems to achieve a natural look. *All Measurements given are close approximates and contingent on how you shape and pot the item. Please feel free to call us with any questions Toll Free (877)252-1675.

Our Polyblend Outdoor Items are suitable for outdoor use--all other products ARE NOT MADE FOR OUTDOOR USE. We will not be held responsible for misuse of our product.

Assembly: Due to packaging constraints some of our products may require shaping. Shaping of most products simply requires twisting and bending of stems to achieve a natural look. Some palm trees will require insertion of palm fronds into the stem receiver slots and bending down of palm fronds. If assistance is needed please feel free to email us. We would be happy to guide you with step by step instructions on achieving a natural and appealing look.

Top dressing: Moss is included with all items sold except outdoor items. It is recommended that cedar chips, mulch, dirt, or stone be used as a top dressing for outdoor items.

Planters: All planters are sold separately. Some planters are shown for display purposes only. The planters we sell are pictured in the planter section. Simply click on the planter navigation bar to your left to view our selection.

Fire Retardant Foliage: Earthflora offers an inherant fire retardant product. We impregnate the necessary fire retardant directly into the fabric and polyethylene branch components prior to printing and Injection molding. Our fire retardant system will not dissipate, wash off, drip off, or leave a messy or oily film. It meets all the National Fire Prevention association 701 tests for non-flammability plus the ASTM E84-95, Standard Test Methods for Surface burning Characteristics of Building Materials. This test method is also published under the following designations: ANSI 2.5, NFPA 255, UBC 8-1 (42-1). UL 73.

*Prices are subject to change without notice.

Returns: Complete Customer Satisfaction is our number one priority. If you are not completely happy with your order please email returns@earthflora.com or call us toll free at (877)252-1675. We will give you instructions on making the product work or directions on returning the product back to us.

Returns must be made within 10 days upon receipt of the product. You must obtain an authorization number and have this number labeled on the outside of the box.   The product must be sent back in the original condition it was received. Any alterations or manipulations made to the product warrants our right to deny credit for the product returned. Credit will be given for the merchandise only.  Return shipping charges are the buyers' responsibility. 

Christmas Trees are not returnable after December 19th 2017.

Custom Made Items Disclaimer: All items made on wood, aloe, or texturized pipe are custom made items (items made per order). We work hard to specially design and build these items by hand. Please be advised these items are non-returnable and can not be cancelled once the order is in process. We appreciate your understanding and hope that we can exceed your expectations when ordering such fine products.

Other Non returnable/NONCANCELABLE items: Boxwood hedges, boxwood animal topiaries, preserved items, sprayed fire retardant items, items that are especially set in weighted bases for you.

*Any International order cannot be returned or canceled  once it has been placed.

*Earthflora is not responsible for any typographical errors. Prices are subject to change without notice. 

Legal Disclaimer: Earthflora.com  is not responsible or liable in any way for any alleged harm or damage that our products may or may not have caused to any person, object or thing of any kind.
Earthflora.com is not responsible for any personal recommendations or opinions that our employees are asked for by a potential customer. It is always the customers responsibility to make their own decisions on whether or not they wish to place an order or which product they wish to order.
Should a person make false allegations about Earthflora.com the person will be held legally responsible and liable for their actions including but no limited to, compensation for reasonable office and service charges, collection costs, attorney fees, court costs, etc..
Orders are deemed to have taken place at our location in Westlake,Ohio. All legal issues and upholding of all of Earthflora.com Ordering, Sales and Return Agreement, Conditions and Policies are under the jurisdiction of Ohio Law, Cuyahoga County .
The Agreement and the relationship between customer and Earthflora.com shall be governed by the laws of the state of Ohio without regard to its conflict of law provisions. Customer and Earthflora.com agree to submit to the personal and exclusive jurisdiction of the Superior Court of the State of Ohio for Cuyahoga County or the United States District Court for the State of Ohio. Earthflora's failure to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties intentions as reflected in the provision and agree that the other provisions of the Agreement remain in full force and effect. The person ordering from Earthflora.com agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to purchasing of product from Earthflora.com must be filed within thirty days after such claim or cause of action arose or be forever barred.
The section titles in the Agreement are for convenience only and have no legal or contractual effect.
Earthflora.com reserves the right, in its sole discretion, in the future, to change, modify, add or remove all or part of Earthflora.com ordering, sales, return, conditions and policies at any time.