FAQ

•What is your Warranty Christmas Trees and Pre-lit Items?


Construction: Ten Year Warranty on Tree Construction and Pipe. Repair/replace defective parts only and does not imply entire tree replacement. Lights: Limited One Season on Tree Lights. Burned out bulbs are not covered under warranty. Christmas lights are intended for indoor seasonal use only (outdoor lighting with special order). Longer use of lights during the season (on 24 hours per/day 7 days a week) or beyond Christmas season will result in shorter life of the lights. LED lights are intended to last longer than regular mini lights. Therefore during the first season, defective sections will be repaired or replaced after inspection. Burned out bulbs are NOT covered under warranty. White and Flocked Trees: Yellowing will occur after some time and depends greatly on your use and storage. Heat will accelerate the yellowing process, however you can touch up your tree with flocking spray that can be purchased at any craft store. It is important to store your tree in dry and cool place. We do not warrant against yellowing. Earthflora offers a flocking service. Please contact us for a quote to have your Christmas Trees, Wreaths or Garlands reflocked.
Trees purchased from only Earthflora can be reflocked.

•Explain types of lights Earthflora Carries?


Earthflora’s Prelit Christmas Trees, Wreaths and Garlands consist of standard Mini Clear Lights
or Multi-Colored Lights, Clear Always-Lit Lights, or Warm-White LED Lights, and Battery Operated Lights. 50 Count LED light strands are also available for purchase.

•What should I do if my Christmas Tree has a strand of lights out?

Know what type of lights are on your tree. If they are regular, standard mini-lights then follow up by:
1. Check the cord of your Christmas tree to make sure its plugged in properly. Also if you have a tree with multiple sections, check that each section is plugged into the next section correctly.
2. Look at the strand of lights that our out. Check each bulb to make sure its not loose, broken or black colored. Many lights will not operate properly if even one bulb is loose.
3. Tighten any loose bulbs. Copper wire outside the bulb should be aligned with the metal part. Check to make sure it is intact. The bulb should fit securely in the recepticle. If the bulb does not hit the metal wiring on one or both sides inside the sock it will not light properly. DO NOT PULL ON OR STRETCH THE ELECTRICAL CORD OR IT CAN CAUSE PERMANENT DAMAGE TO THE INSIDE WIRES. LIKE ANY ELECTRICAL CORD, HANDLE WITH CARE!! READ SET UP INSTRUCTIONS.
4. Replace any bulbs that are damaged or don't look like the others. Replacement bulbs and fuses are included with tree purchase.
5. After inspecting the bulbs, replace the fuse in the plug outlet area. A blown out fuse is hard to detect until you open the case and look at it. Most strands come with two fuses.
6. Refer to our light tester to find the individual bulb that is burnt out. Follow the instructions on the light tester. The tester will help locate the faulty bulb.

*Our Prelit Christmas items come with a bag of replacement bulbs and replacement fuses. Use the replacement bulbs to fix any bulbs that are burned out.

*Power strips are recommended for areas requiring use of more power

•What kind of power does the Christmas Tree use?

Christmas trees are sold in the USA use 120V. Each regular mini-light bulb is 2.5v. or .0034 amp/bulb with a standard mini light. LED lights use .0004 amps/bulb.

•What is the best way to store my Christmas Tree?

Carefully Store your tree in its original box, bag, or container to protect it from damage, dampness, dust, dirt, or being crushed. Store your tree in a dry and cool place. Avoid extreme heat over 100 F, freezing, or dampness that may cause damage to wiring.

•Do you sell replacement lights?

Earthflora now carries 50 strand LED T5 bulbs and 50 strand regular clear mini bulbs.

•Is it ok to use Earthflora's Pre-Lit Christmas Tree's Outdoors?

Before purchasing a Christmas tree, inform Earthflora’s salesperson of your specific use such
as installed Indoors, Seasonal vs Year-Round or Outdoors: Check type of lighting is on the tree first.
Sealed bulbs work best if tree will be installed outdoors for long periods of time.

•What does full wave mean?

Full wave refers to current flowing 100% in an AC Cycle. LED Christmas lights
are considered “full wave or fully rectified” with less flickering of the light.
Although it’s still flickering, it can only be seen with the naked eye.

•What does warm light LED mean?

White color varies when it comes to LED light bulbs. It’s important to understand
what you are purchasing. Our LED lights are “warm white”. This means they give off
a slight yellow color tone rather than the blue tone. Warm White LED’s are similar
to the color tones used in regular mini incandescent lights.