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If you have any questions pertaining to
the information below you are encouraged to email us at: firstname.lastname@example.org or call us toll free
Ordering Options: Please include your
shipping address, phone number, email and any important information regarding
your order when ordering.
1. Orders can be placed securely online
via our shopping cart.
2.If you would prefer to order via email,
please do not include your credit card information. Include a phone number where
you can be reached and we will take your payment information over the phone.
3.You can place your order over the phone
Toll free: (877)252-1675.
4. To place your order via fax:
Shipping Charges: Orders are shipped FOB Cleveland , Ohio. Charges will be displayed at checkout or given over the phone if placing order via phone all other destinations will be quoted a freight charge
at the time of ordering via phone or email.
Delivery Time- Please allow up to 10
days for delivery of your order. Please feel free to call us if you should need
your order sooner. Toll Free (877)252-1675. Next day Air, 2nd day Air and 3rd
Day delivery is an option.
Claims: Claims for damaged goods are
the responsibility of the carrier. Please INSPECT CARTONS BEFORE SIGNING A
DELIVERY RECEIPT OR BILL OF LADING .In the event of damage please mark it on the
bill of lading and email Earthflora immediately.
Payment: All orders can be prepaid by
credit card (Visa, Master Card, American Express, Discover ) or check in
Samples: Sample cuttings are available
upon request of most items shown for sale.
Plaster base: **Most Items will come
pre-potted in plaster with the exception of all outdoor products. These product
require cementing in either your own planter or the ground. Items that are too
fragile will come with a potting kit . The potting kit consists of a paper mache
container and plaster. Simply add water just enough to create a creamy mixture
to the plaster in a separate container such as a bucket. stir and pour contents
into the paper mache container provided and insert the stem of the palm into the
mixture while holding upright until it hardens, about 5 minutes or so.
Outdoor Shrubbery Installation Tips- It
is recommended that all outdoor items be cemented in a separate container such
as plastic nursery container or metal container such as a large coffee
can. Cement can be purchased at any local hardware store. Follow the directions
on the package for cement preparation.
To ensure proper anchoring and security
against forces of nature and man consider the following installation method
Most or our polyblend outdoor shrubbery
have serrated stems which grip the cement and keep the plant firmly anchored. To
further insure a secure grip, heavy gauge wire can be twisted around the stem 3
to 4 inches below first branching to help grip cement. For larger plants, a nail
or spike can be driven through the stem to serve the same
Consider the following before installing
our Polyblend Outdoor Shrubbery...
1. The size of the plant--larger plants
should be placed in larger containers.
2. Will wind conditions be an important
factor? If so, a larger container and more cement is necessary.
3. Is landscape area a high theft
location? If so, a larger and heavier container and more cement is
Product Disclaimer: Actual height of
foliage is determined by how it is shaped. We measure our foliage from the very
bottom of its base to the very top of the foliage extended straight up in the
**Most Items will come pre-potted in plaster
with the exception of all outdoor products. These products require cementing in
either your own planter or the ground. Some assembly may be required on certain
palm trees such as plugging leaves into stem and shaping leaves out to your
liking. Almost all items will require some shaping to a degree due to shipping
constraints. Shaping is simply bending the leaves and stems to achieve a natural
look. *All Measurements given are close
approximates and contingent on how you shape and pot the item. Please feel
free to call us with any questions Toll Free (877)252-1675.
Our Polyblend Outdoor Items are suitable
for outdoor use--all other products
ARE NOT MADE FOR OUTDOOR USE. We will not be held responsible for misuse
of our product.
Assembly: Due to packaging constraints some of
our products may require shaping. Shaping of most products simply requires
twisting and bending of stems to achieve a natural look. Some palm trees will
require insertion of palm fronds into the stem receiver slots and bending down
of palm fronds. If assistance is needed please feel free to email us. We
would be happy to guide you with step by step instructions on achieving a
natural and appealing look.
Top dressing: Moss is included with all
items sold except outdoor items. It is recommended that cedar chips, mulch,
dirt, or stone be used as a top dressing for outdoor items.
Planters: All planters are sold
separately. Some planters are shown for display purposes only. The planters we
sell are pictured in the planter section. Simply click on the planter navigation
bar to your left to view our selection.
Fire Retardant Foliage: Earthflora
offers an inherant fire retardant product. We impregnate the necessary fire
retardant directly into the fabric and polyethylene branch components prior to
printing and Injection molding. Our fire retardant system will not dissipate,
wash off, drip off, or leave a messy or oily film. It meets all the National
Fire Prevention association 701 tests for non-flammability plus the ASTM E84-95,
Standard Test Methods for Surface burning Characteristics of Building Materials.
This test method is also published under the following designations: ANSI 2.5,
NFPA 255, UBC 8-1 (42-1). UL 73.
*Prices are subject to change without
Complete Customer Satisfaction is our number one priority. If you are not
completely happy with your order please email email@example.com or call us toll
free at (877)252-1675. We will give you instructions on making the product work
or directions on returning the product back to us.
Please do not ship your merchandise to the address
on the invoice. Any returns shipped to the address on the invoice will be
charged our cost to ship the merchandise to our warehouse facility.
Returns must be made within 5 days upon receipt of the
product. You must obtain an authorization number and have this number labeled on
the outside of the box. Any return sent back without this number will be
refused. Unauthorized returns will
not be accepted nor credited. The product must be sent back in the
original condition it was received. Any alterations or manipulations made to the
product warrants our right to deny credit for the product returned. Credit will
be given for the merchandise only. Authorized returns will be credited less a
restocking fee of 20% of your return. Return shipping charges are the buyers'
responsibility. Please understand the restocking fee covers lost shipping
charges to you, processing, packaging & handling of the order & return.
Any disputes made
with a credit card without trying to resolve matters first with Earthflora.com
will be charged a 10% service fee in addition to the 20% restocking fee for the
return. Unpaid shipping & Duty charges will be immediately charged to your
credit card. In addition if the products in dispute are not returned or said
customer refuses to allow Earthflora to obtain our products back immediate
charges back to the credit card is therefore warranted.
Trees are not returnable after December 10th 2015.
***Any order refused at the time of delivery without
damages will be charged for shipping charges back to Earthflora. Refusal of any
order at the time of delivery will not be credited and shipping charges back to
Earthflora will be immediately charged . Furthermore, arrangements will have to
be made for pick up or re-delivery by the buyer. Storage fees of $25.00 per day
may be assessed until the buyer's merchandise is removed. Earthflora will not
hold products over 30 days from the date of refusal. The buyer's refusal to pick
up his/her merchandise within 30 days of refusal warrants Earthflora.com
the right to dispose of and release any legal claim made against Earthflora.com and its affiliates from disposal of the order.
Custom Made Items Disclaimer: All items made on wood, aloe, or texturized
pipe are custom made items (items made per order). We work hard to specially
design and build these items by hand. Please be advised these items are
non-returnable and can not be cancelled once the order is in process. We
appreciate your understanding and hope that we can exceed your expectations when
ordering such fine products.
returnable/NONCANCELABLE items: Boxwood hedges, boxwood animal topiaries, preserved items,
fire retardant items, items that are especially set in weighted bases for you.
International order cannot be returned or canceled once it has been
*Earthflora is not responsible for any
typographical errors. Prices are subject to change without notice.
Legal Disclaimer: Earthflora.com is
not responsible or liable in any way for any alleged harm or damage that our
products may or may not have caused to any person, object or thing of any
Earthflora.com is not responsible for any personal
recommendations or opinions that our employees are asked for by a potential
customer. It is always the customers responsibility to make their own decisions
on whether or not they wish to place an order or which product they wish to
Should a person make false allegations about Earthflora.com
the person will be held legally responsible and liable for their actions
including but no limited to, compensation for reasonable office and service
charges, collection costs, attorney fees, court costs, etc..
are deemed to have taken place at our location in Westlake,Ohio. All legal issues and upholding of all of
Earthflora.com Ordering, Sales and Return Agreement, Conditions and Policies
are under the jurisdiction of Ohio Law, Cuyahoga County .
Agreement and the relationship between customer and Earthflora.com shall be
governed by the laws of the state of Ohio without regard to its conflict of law
provisions. Customer and Earthflora.com agree to submit to the personal and
exclusive jurisdiction of the Superior Court of the State of Ohio for Cuyahoga
County or the United States District Court for the State of Ohio. Earthflora's
failure to exercise or enforce any right or provision of the Agreement shall not
constitute a waiver of such right or provision. If any provision of the
Agreement is found by a court of competent jurisdiction to be invalid, the
parties nevertheless agree that the court should endeavor to give effect to the
parties intentions as reflected in the provision and agree that the other
provisions of the Agreement remain in full force and effect. The person ordering
from Earthflora.com agrees that regardless of any statute or law to the
contrary, any claim or cause of action arising out of or related to purchasing
of product from Earthflora.com must be filed within thirty days after such
claim or cause of action arose or be forever barred.
titles in the Agreement are for convenience only and have no legal or
Earthflora.com reserves the right, in
its sole discretion, in the future, to change, modify, add or remove all or part
of Earthflora.com ordering, sales, return, conditions and policies at any time.